SHIPPING AND RETURNS
Shipping Policy
All of our orders are shipped on either a Standard or Express Delivery Service. We use a variety of postal services depending on which Delivery Service Level you choose during checkout, these include but are not limited to: Royal Mail, Fed Ex and Evri.
Our courier may attempt to contact you via text or email prior to attempting delivery. If you are not available when our courier attempts delivery then they may leave a card or ask you to call them to arrange re-delivery. Most courier services will attempt to deliver an item 2-3 times before returning the item to the sender. If an item is returned to us we reserve the right to charge either a re-delivery fee to cover our costs or a re-stocking fee not exceeding 30% of the total order value.
Please note: you may be required to sign for delivery of your item and in some cases this may need to be an adult over 18 years of age.
Occasionally unexpected delays to your expected delivery time may occur due to unexpected circumstances such as bad weather, peak periods etc.
Please note: once your order has left us into the care of the courier company any unexpected delays are entirely out of our hands and any delivery queries should be directed to the courier company with whom your purchase has been shipped.
Return & Exchange Policy
We accept both cancellations and returns on orders placed with us through our own direct website.
Cancellations:
These should be notified to us via email within 12 hours of placing your order. Cancellations out with 12 hours may not be accepted due to the speed with which we process and despatch orders.
Returns:
These should be notified to us via email and all products should be returned to us within 14 days of receipt of your order. Returns need to be in original packaging in an unopened and re-sellable condition. Returns will not be accepted where the above terms are not adhered to. Refunds will be made to your original payment method with 5 working days of our receipt of your return.